Accessibility and Public Services - Part 2: When Being User Focused Includes All Users

Libraries serve an important role in accessing information, delivering services, and fostering a sense of community. must ask whether they are serving all their community members equitably. People with disabilities need to be able access the libraries fully. This article first provides overview approaches for moving beyond compliance development delivery services people disabilities. It explores barriers ways overcome them. Lastly, it outlines daily interaction tips providing service